Refund policy
Returns and Refunds Policy
Change-of-mind returns
Thrift Reads does not accept returns, exchanges or order cancellations if you change your mind, purchase the wrong item, find the item cheaper elsewhere, or no longer want the item.
Please carefully review the book’s description, condition grade and other product details before placing your order.
Second-hand book condition
Most books sold by Thrift Reads are second-hand and may show signs of previous use. Each book is assigned a condition grade and may include additional notes or photographs describing its condition.
Normal wear consistent with the advertised condition grade, or any fault or damage clearly disclosed before purchase, is not considered a product fault.
Damaged, incorrect or misdescribed items
Please inspect your order when it arrives and contact us as soon as possible if:
- You received the wrong item.
- The item was damaged in transit.
- The item has an undisclosed fault.
- The item is materially different from its description or advertised condition.
Email support@thriftreads.co.nz with your order number, a description of the issue and clear photographs where applicable. We will assess the issue and provide instructions about what happens next.
Please do not return an item without contacting us first. Returns sent without prior approval may not be accepted.
Remedies under New Zealand consumer law
Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or Fair Trading Act 1986.
Where an item does not meet the guarantees required by law, Thrift Reads will provide an appropriate remedy, which may include a replacement, refund or another remedy required under the Consumer Guarantees Act.
The appropriate remedy will depend on the nature and seriousness of the problem.
Returning a faulty or incorrect item
If we ask you to return an item, we will provide the return address and instructions by email.
You may initially need to pay the return postage. Reasonable return postage costs will be reimbursed if the item is confirmed to have breached the Consumer Guarantees Act. Thrift Reads may arrange collection where returning an item would be particularly difficult or expensive.
Refunds
We will let you know once we have received and assessed your return.
If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for your bank or payment provider to process and display the refund after it has been issued.
If more than 15 business days have passed since we confirmed that your refund was processed, please contact support@thriftreads.co.nz.
Contact us
For questions about an incorrect, damaged, faulty or misdescribed item, contact:
Thrift Reads
Email: support@thriftreads.co.nz
This reflects current NZ guidance: businesses generally do not have to accept change-of-mind returns, but a fixed 30-day restriction cannot override a customer’s rights concerning faulty or misdescribed goods. Consumer Protection NZ, Commerce Commission.