Very Good
Copy 000120002
Condition notes
Very Good: Very tidy condition.
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$10.00
The Great Barrier Thief
$10.00
Brief description
The Great Barrier Thief is a business and customer-service book that examines why companies undermine themselves through poor communication, internal bureaucracy, and barriers between management, employees, and customers. Richard W. Buchanan argues that many organizations gradually “steal” value from their own businesses by creating obstacles that frustrate customers and demoralize staff. The book explores how...
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- Published 1995
- Pre-owned
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Each option is one physical pre-owned copy. Condition notes describe the copy you will receive.
About this book
Description
The Great Barrier Thief is a business and customer-service book that examines why companies undermine themselves through poor communication, internal bureaucracy, and barriers between management, employees, and customers.
Richard W. Buchanan argues that many organizations gradually “steal” value from their own businesses by creating obstacles that frustrate customers and demoralize staff. The book explores how inefficient systems, weak leadership, and disconnected departments lead to declining service quality and lost trust.
The central theme is that businesses can reverse this self-destructive cycle by: Focusing on Customer needs, Improving internal communication, Empowering employees, Removing unnecessary organizational barriers, and Building a service-oriented culture.
Published in Australia in 1995, the book combines management commentary with practical observations about customer service and organizational behavior.
Very Good: Very tidy condition.
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